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Super quick intro to PanelistaRecruit to your panelEngage with your video questionAsk the right questionsCreate good discussionsTouchpoints: feedback from the right momentsAsk more questions with surveysShare your insights with the Panelista report FAQExplore more
Add ratings to your touchpointAreas of use for touchpoints and surveysAll insights in one collected reportEstablish efficient working methods and structureTrack your TouchpointsCollect feedback during an eventData security at PanelistaUse NPS scale or CSAT to measure a little more
With a rating linked to your touchpoint question, you can measure both customer loyalty and customer satisfaction. We at Panelista like to measure, but above all we love to learn new things.
Therefore, we use our personal method to create engagement and increase the likelihood that the customer will also share the background of why they are satisfied, or why they would recommend/not recommend your company. It gives you an indication of the measurement, but also a deeper understanding of needs and driving forces, as well as the opportunity to ask follow-up questions whenever you want.
Regardless of the measurement method NPS or CSAT, the personal video format is always in focus linked to the question to provide increased engagement with a real person asking the question!
